National Welfare Management System
Enhancing citizen services through unified welfare workflows and stronger operational visibility.
Project information
- Category: Public Sector / Citizen Services
- Focus: Case management, workflow standardisation, service delivery
- Delivery Type: National platform implementation and enablement
- Role: Project Manager
- Confidentiality: Government and system identifiers withheld due to NDA
Improving services through unified workflows
Delivered a welfare management platform to support end-to-end citizen service processes with clearer workflows and stronger governance. Improved operational visibility and coordination across stakeholders to enable more consistent handling, tracking, and reporting. Managed delivery planning, stakeholder alignment, and controlled rollout while ensuring NDA-safe execution.